Yujie (Jessie) Zhan

Jessie Zhan’s research interests include work stress and well-being, emotion and emotion regulation at work, age in the workplace, retirement adjustment, and work-nonwork interface. In one area of her research, she studies work stress and well-being of employees, particularly those in service positions (i.e., "people work"). Her research examines the triggers of service employees' work stress, such as mistreatment from customers and organizations' emotional demands, as well as service employees' affective, cognitive, and behavioral reactions to these stressors. In another area of her research, she examines the psychology of retirement process. Her research aims to contribute to the understanding of older employees' retirement planning and decision-making, their adjustment to post-retirement life, and retirees' health and well-being. She also conducts research at the intersection between the topics listed above. Zhan’s research has been published at academic journals including Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Journal of Organizational Behavior, and Journal of Occupational Health Psychology.

• Stan Gully Award for Sustained Excellence in Reviewing, Journal of Business and Psychology (2024)
• Best Article Award Finalist, Personnel Psychology (2018)
• Junior Research Excellence Award, Lazaridis School of Business and Economics, Laurier (2015)
• Outstanding Author Contribution, Emerald Literati Network (2014)
• Reviewer of the Year Award, Journal of Business and Psychology (2012)
• Best Paper Award, Academy of Management, Careers Division (2009) 
• Best Student Research Award, 8th International Conference on Occupational Stress and Health (American Psychological Association) (2009)

I am currently accepting MSc and PhD students in Management with a focus in Organizational Behavior and Human Resources Management. 

For more information about our MSc and PhD programs, please visit our graduate program websites. 

Hu, X., Zhan, Y., Kim, S. K.*, Jimenez, W. P.*, & Yao, X. (2025). Don’t leave the good things in the rearview! A field experiment examining the influence of a positive work reflection intervention on taxi drivers’ work behaviors. Journal of Vocational Behavior, 156, 104069. [The first two authors share equal contribution to this article and are listed alphabetically.] https://doi.org/10.1016/j.jvb.2024.104069

Hideg, I., Krstić, A., Trau, R. N. C., Zhan, Y., & Zarina, T. (2024). Agency penalties from taking parental leave for women in men-dominated occupations: Archival and experimental evidence. Sex Roles, 90, 1326-1345. https://doi.org/10.1007/s11199-024-01517-7

Zhou, L., Zhan, Y., Peng, J., & Chen, J. (2024). Engaging mature-age workers through mature-age practices: Examining the roles of focus on opportunities and work centrality. Work, Aging and Retirement, 10, 386-400.  https://doi.org/10.1093/workar/waad021

Daniel, V. L.*, & Zhan, Y. (2023). Wearing different hats enriches “outside the box” thinking: Examining the relationship between personal life activity breadth and creativity at work. Journal of Applied Psychology, 108, 1881-1901. https://doi.org/10.1037/apl0001098

Huang, Y., Mao, Y., & Zhan, Y. (2023). Spillover and crossover from work overload to spouse-rated work-to-family conflict: The moderating role of cross-role trait consistency. Fundamental Research, 3, 997-1004. https://doi.org/10.1016/j.fmre.2023.02.027

Kim, S. K.*, & Zhan, Y. (2023). Breaking rules yet helpful for all: Beneficial effects of pro-customer rule breaking on employee outcomes. Journal of Organizational Behavior, 44, 739-759. https://doi.org/10.1002/job.2707

Media publication: Kim, S. K.*, & Zhan, Y. (April 10, 2023). Should You Let Employees Break the Rules to Make Customers Happy? Harvard Business Review, digital article. https://hbr.org/2023/04/should-you-let-employees-break-the-rules-to-make-customers-happy

Hideg, I., Krstic, A., Powell, D., & Zhan, Y. (2023). Supporting women during motherhood and caregiving necessary, but not sufficient: The need for men to become equal partners in childcare. Industrial and Organizational Psychology: Perspectives on Science and Practice, 16(2), 215-220. [The last three authors share equal contribution to this article and are listed alphabetically.] https://doi.org/10.1017/iop.2023.12

Zhan, Y., Froidevaux, A., Li, Y., Wang, M., & Shi, J. (2023). Preretirement resources and postretirement life satisfaction change trajectory: Examining the mediating role of retiree experience during retirement transition phase. Journal of Applied Psychology, 108, 871-888. https://doi.org/10.1037/apl0001043

Hu, X., Zhan, Y., Jimenez, W. P.*, Garden, R., & Li, Y. (2022). Fake it till you make it with your boss? Surface acting in interactions with leaders. European Journal of Work and Organizational Psychology, 31, 596-609. https://doi.org/10.1080/1359432X.2021.2017887

Scheibe, S., Walter, F., & Zhan, Y. (2021). Age and emotions in organizations: Main, moderating, and context-specific effects. Work, Aging and Retirement, 7, 1-8. https://doi.org/10.1093/workar/waaa030

Kim, S. K.*, Zhan, Y., Hu, X., & Yao, X. (2021). Effects of customer entitlement on employee emotion regulation, conceding service behaviour, and burnout: The moderating role of customer sovereignty belief. European Journal of Work and Organizational Psychology, 30, 23-39. https://doi.org/10.1080/1359432X.2020.1797680

Kim, S. K., Zhan, Y., Hu, X., & Yao, X. (2020). Effects of customer entitlement on employee emotion regulation, conceding service behaviour, and burnout: The moderating role of customer sovereignty belief. European Journal of Work and Organizational Psychology, 30, 23-39. DOI: 10.1080/1359432X.2020.1797680

Zhan, Y., Kim, S. K., Zhou, L., Xie, B., Li, Y., Wen, B., & Nie, L. (2019). Patient violence and health professionals’ occupational outcomes in China: A time-lagged survey study. International Journal of Nursing Studies, 94, 120-130. DOI: j.ijnurstu.2018.11.010

Hu, X., Zhan, Y., Wang, M., & Shi, J. (2018). Employees’ reactions to customer mistreatment: The moderating role of HRM practices. Work & Stress, 32, 49-67. DOI: 10.1080/02678373.2017.1330836 [The first two authors share equal contribution to this article.]

Garden, R., Hu, X., Zhan, Y., & Yao, X. (2018). Popularity Procurement and Pay Off: Antecedents and Consequences of Popularity in the Workplace. Journal of Business and Psychology, 33, 297-310. DOI:10.1007/s10869-017-9494-9

Garden, R., Hu, X., Zhan, Y., & Wei, F. (2018). The Role of Workplace Popularity: Links to Employee Characteristics and Supervisor-rated Outcomes. Journal of Leadership and Organizational Studies, 25, 19-29.

Zhou, L., Wang, M., Chang, D., Liu, S., Zhan, Y., & Shi, J. (2017). Commuting stress process and self-regulation at work: Moderating roles of daily task significance, family interference with work, and commuting means efficacy. Personnel Psychology, 70, 891-922. DOI: 10.1111/peps.12219

Hu, X., Zhan, Y., Yao, X., & Garden, R. (2017). Picture this: A field experiment of the influence of subtle affective stimuli on employee well-being and performance. Journal of Organizational Behavior, 38, 895-916. DOI: 10.1002/job.2177

von Bonsdorff, M., Zhan, Y., & Wang, M. (2017). Examining bridge employment from a self-employment perspective – Evidence from the Health and Retirement Study. Work, Aging and Retirement, 3, 298-312.

Zhan, Y. (2016). Blended work: Further connecting to the broader bridge employment literature. Work, Aging and Retirement, 2, 390-395.

Zhan, Y., Wang, M., & Shi, J. (2016). Interpersonal process of emotional labor: The role of negative and positive customer treatment. Personnel Psychology, 69, 525-557. *2016 Best Article Award Finalist

Zhan, Y., Wang, M., & Shi, J. (2015). Retirees’ motivational orientations and bridge employment: Testing the moderating role of gender. Journal of Applied Psychology, 100, 1319-1331.

Zhan, Y., Wang, M., & Yao, X. (2013). Domain specific effects of commitment on bridge employment decisions: The moderating role of economic stress. European Journal of Work and Organizational Psychology, 22, 362-375.

Taylor, S. N., Wang, M., & Zhan, Y. (2012). Going beyond self-other rating comparison to measure leader self-awareness. Journal of Leadership Studies, 6(2), 6-31.

Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312-334.

Wang, M., Zhan, Y., McCune, E. A., & Truxillo, D. (2011). Understanding newcomers’ adaptabilities and work-related outcomes: Testing the mediating roles of perceived P-E fit variables. Personnel Psychology, 64, 163-189.

Liu, S., Zhan, Y., & Wang, M. (2011). Person-centric work psychology: Additional insights on its tradition, nature, and research methods. Industrial and Organizational Psychology: Perspectives on Science and Practice, 4, 105-108. [The first two authors share equal contribution to this article.]

Wang, M., Liu, S., Zhan, Y., & Shi, J. (2010). Daily work-family conflict and alcohol use: Testing the cross-level moderation effects of peer drinking norms and social support. Journal of Applied Psychology, 95, 377-386.

Zhan, Y., Wang, M., Liu, S., & Shultz, K. S. (2009). Bridge employment and retirees’ health: A longitudinal investigation. Journal of Occupational Health Psychology, 14, 374-389.

Liu, S., Wang, M., Zhan, Y., & Shi, J. (2009). Daily work stress and alcohol use: Testing the cross-level moderation effects of neuroticism and job involvement. Personnel Psychology, 62, 575-597.

• BU288 Organizational Behaviour I (0.5 credit; undergraduate core course)

• MS700 Univariate and Multivariate Statistics (0.5 credit; graduate required course)

• BU824 Levels of Analysis: Integrating Micro and Macro Perspectives (0.5 credit; graduate elective seminar)

• Management and Organization Review (Senior Editor)
• Work, Aging and Retirement (Consulting Editor)
• Psychology and Aging (Associate Editor)
• Journal of Applied Psychology (Editorial Board Member)
• Journal of Business and Psychology (Editorial Board Member)
• Journal of Organizational Behavior (Editorial Board Member)
• Occupational Health Science (Editorial Board Member)

Individual Partnership Engage Grant. Social Sciences and Humanities Research Council of Canada (SSHRC). Development of a workplace assessment tool to retain and engage young talent. Role: Principal Investigator. Industry Partner: Lovell Corporation. Duration: 2019-2020.

Insight Grant. Social Sciences and Humanities Research Council of Canada (SSHRC). Developing and testing a dynamic model of identity and activity adaptation in work-to-retirement transition. Role: Principal Investigator. Duration: 2018-2023.

Insight Development Grant. Social Sciences and Humanities Research Council of Canada (SSHRC). Being mistreated by customers: Exploring the different types of customer mistreatment and the role of employee attributions. Role: Principal (Sole) Investigator. Duration: 2012-2013.