PhD, 2011: University of Maryland, Industrial/Organizational Psychology
MS, 2008: Portland State University, Industrial/Organizational Psychology
Jessie Zhan’s research interests include work stress and well-being, emotion and emotion regulation at work, age in the workplace, retirement adjustment, and work-nonwork interface. In one area of her research, she studies work stress and well-being of employees, particularly those in service positions (i.e., "people work"). Her research examines the triggers of service employees' work stress, such as mistreatment from customers and organizations' emotional demands, as well as service employees' affective, cognitive, and behavioral reactions to these stressors. In another area of her research, she examines the psychology of retirement process. Her research aims to contribute to the understanding of older employees' retirement planning and decision-making, their adjustment to post-retirement life, and retirees' health and well-being. She also conducts research at the intersection between the topics listed above. Zhan’s research has been published at academic journals including Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Journal of Organizational Behavior, and Journal of Occupational Health Psychology.
Outstanding Author Contribution, Emerald Literati Network (2014)
Reviewer of the Year Award, Journal of Business and Psychology (2012)
Best Paper Award, Academy of Management, Careers Division (2009)
Best Student Research Award, 8th International Conference on Occupational Stress and Health (American Psychological Association) (2009)
Kim, S. K., Zhan, Y., Hu, X., & Yao, X. (2020). Effects of customer entitlement on employee emotion regulation, conceding service behaviour, and burnout: The moderating role of customer sovereignty belief. European Journal of Work and Organizational Psychology, 30, 23-39. DOI: 10.1080/1359432X.2020.1797680
Zhan, Y., Kim, S. K., Zhou, L., Xie, B., Li, Y., Wen, B., & Nie, L. (2019). Patient violence and health professionals’ occupational outcomes in China: A time-lagged survey study. International Journal of Nursing Studies, 94, 120-130. DOI: j.ijnurstu.2018.11.010
Hu, X., Zhan, Y., Wang, M., & Shi, J. (2018). Employees’ reactions to customer mistreatment: The moderating role of HRM practices. Work & Stress, 32, 49-67. DOI: 10.1080/02678373.2017.1330836 [The first two authors share equal contribution to this article.]
Garden, R., Hu, X., Zhan, Y., & Yao, X. (2018). Popularity Procurement and Pay Off: Antecedents and Consequences of Popularity in the Workplace. Journal of Business and Psychology, 33, 297-310. DOI:10.1007/s10869-017-9494-9
Garden, R., Hu, X., Zhan, Y., & Wei, F. (2018). The Role of Workplace Popularity: Links to Employee Characteristics and Supervisor-rated Outcomes. Journal of Leadership and Organizational Studies, 25, 19-29.
Zhou, L., Wang, M., Chang, D., Liu, S., Zhan, Y., & Shi, J. (2017). Commuting stress process and self-regulation at work: Moderating roles of daily task significance, family interference with work, and commuting means efficacy. Personnel Psychology, 70, 891-922. DOI: 10.1111/peps.12219
Hu, X., Zhan, Y., Yao, X., & Garden, R. (2017). Picture this: A field experiment of the influence of subtle affective stimuli on employee well-being and performance. Journal of Organizational Behavior, 38, 895-916. DOI: 10.1002/job.2177
von Bonsdorff, M., Zhan, Y., & Wang, M. (2017). Examining bridge employment from a self-employment perspective – Evidence from the Health and Retirement Study. Work, Aging and Retirement, 3, 298-312.
Zhan, Y. (2016). Blended work: Further connecting to the broader bridge employment literature. Work, Aging and Retirement, 2, 390-395.
Zhan, Y., Wang, M., & Shi, J. (2016). Interpersonal process of emotional labor: The role of negative and positive customer treatment. Personnel Psychology, 69, 525-557. *2016 Best Article Award Finalist
Zhan, Y., Wang, M., & Shi, J. (2015). Retirees’ motivational orientations and bridge employment: Testing the moderating role of gender. Journal of Applied Psychology, 100, 1319-1331.
Zhan, Y., Wang, M., & Yao, X. (2013). Domain specific effects of commitment on bridge employment decisions: The moderating role of economic stress. European Journal of Work and Organizational Psychology, 22, 362-375.
Taylor, S. N., Wang, M., & Zhan, Y. (2012). Going beyond self-other rating comparison to measure leader self-awareness. Journal of Leadership Studies, 6(2), 6-31.
Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312-334.
Wang, M., Zhan, Y., McCune, E. A., & Truxillo, D. (2011). Understanding newcomers’ adaptabilities and work-related outcomes: Testing the mediating roles of perceived P-E fit variables. Personnel Psychology, 64, 163-189.
Liu, S., Zhan, Y., & Wang, M. (2011). Person-centric work psychology: Additional insights on its tradition, nature, and research methods. Industrial and Organizational Psychology: Perspectives on Science and Practice, 4, 105-108. [The first two authors share equal contribution to this article.]
Wang, M., Liu, S., Zhan, Y., & Shi, J. (2010). Daily work-family conflict and alcohol use: Testing the cross-level moderation effects of peer drinking norms and social support. Journal of Applied Psychology, 95, 377-386.
Zhan, Y., Wang, M., Liu, S., & Shultz, K. S. (2009). Bridge employment and retirees’ health: A longitudinal investigation. Journal of Occupational Health Psychology, 14, 374-389.
Liu, S., Wang, M., Zhan, Y., & Shi, J. (2009). Daily work stress and alcohol use: Testing the cross-level moderation effects of neuroticism and job involvement. Personnel Psychology, 62, 575-597.Wang, M., Zhan, Y., Liu, S., & Shultz, K. S. (2008). Antecedents of bridge employment: A longitudinal investigation. Journal of Applied Psychology, 93, 818-830.
BU288 Organizational Behaviour I (0.5 credit; undergraduate core course)
MS700 Univariate and Multivariate Statistics (0.5 credit; graduate required course)
BU824 Levels of Analysis: Integrating Micro and Macro Perspectives (0.5 credit; graduate elective seminar)
Journal of Applied Psychology
Journal of Business and Psychology
Journal of Organizational Behavior
Occupational Health Science
Individual Partnership Engage Grant. Social Sciences and Humanities Research Council of Canada (SSHRC). Development of a workplace assessment tool to retain and engage young talent. Role: Principal Investigator. Industry Partner: Lovell Corporation. Duration: 2019-2020.
Insight Grant. Social Sciences and Humanities Research Council of Canada (SSHRC). Developing and testing a dynamic model of identity and activity adaptation in work-to-retirement transition. Role: Principal Investigator. Duration: 2018-2023.
Insight Development Grant. Social Sciences and Humanities Research Council of Canada (SSHRC). Being mistreated by customers: Exploring the different types of customer mistreatment and the role of employee attributions. Role: Principal (Sole) Investigator. Duration: 2012-2013.
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