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Wilfrid Laurier University Human Resources
November 23, 2014
 
 
Canadian Excellence

Models Leadership & Accountability Workshops



“Leads by example, promotes respect and integrity, and takes ownership for one’s own actions and work.”


  • Accepts responsibility for outcomes and maintains standards of professionalism
  • Makes principle-driven decisions
  • Interested in and supportive of the development of others
  • Understands how their behaviour is perceived by others
  • Takes opportunity to serve as a coach and mentor to others
  • Readily shares information and ideas
  • Serves as a positive inspiration for others
  • Learns from and shares experiences
Coaching Perspectives

Course Details

Based on the fundamentals of coaching, this program will cover the core attitudes, skills and behaviours of a workplace coach. This practical program is suitable for employees at all levels of the organization who may want to elevate their interactions from advice-giving and directing to engaging in powerful conversations.

Learning Objectives

- Differentiate between coaching and mentoring

- Identify the workplace situations best suited for coaching

- Set the foundation for powerful coaching conversations

- Communicate effectively using active listening, powerful questioning and idrect communicaiton

- Support others to clarify their thinking around critical workplace issues 

 

Facilitator

Cathy Shaughnessy, ICF Mater Certified Coach (MCC), has been working with people as they boost their performance in the workplace for almost 25 years. She is the author of Cultivating Initiatives in Your Staff and My Perspective In Action. Cathy is certified through the Royal Roads University masters level executive coaching program, and sole practitionaer in her coaching firm Perspective In Action.

A Past lecturer at the School of Business and Economics, Cathy holds a Master Certified Coach (MCC) designation with the International Coach Federation, is a member of the Canadian Association of Professional Speakers and the National Speakers Association. 

Upcoming Workshop Date:

Wednesday, January 21, 2015 (9 am to 4 pm): Waterloo Campus

To register for workshops, please click here.

 
Crucial Conversations

Course Details

Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics. By learning how to speak and be heard (and encourage others to do the same), you will begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Course Fee $250 per person for materials

Facilitator

Dawn Ricker, Senior Advisor, Dispute Resolution and Support

Upcoming Workshop Dates

Monday, December 8 & Tuesday, December 9, 2014 (9 am to 4 pm): Waterloo Campus

Monday, January 26 & Tuesday, January 27, 2014 (9 am to 4 pm): Brantford Campus

To register for workshops, please click here.

 
Crucial Accountability - Management

Course Details

Crucial Confrontations (MG) teaches the skill set that allows individuals to deal with challenging confrontations while  avoiding typical and unconstructive responses to violated expectations. You can hold people accountable without using threats or coercion. By Learning to master difficult discussions through candid, open, honest and respectful conversations you will be able to solve difficult problems without causing new ones and you can look forward to significant and lasting change.

Course Fee

May be subject to material fees. Cost to be determined

Please be advised that this workshop is a follow up to Crucial Conversations.

Facilitator

Dawn Ricker, Senior Advisor, Dispute Resolution and Support

Upcoming Workshop Date TBD

To register, please click here

 
Communicate Effectively with Emotional Intelligence

Course Details

Strengthen your interpersonal relations with staff, colleagues and customers by using effective communication skills to achieve your business objectives. Effective communications require strong listening skills, asking insightful questions, demonstrating cooperation and collaboration while still getting your needs met.

Using proven concepts and tools in the area of emotional intelligence you will learn how to increase your emotional and social functioning and bring out the best in people in all of your interactions. 

Learning Objectives

 

 

  • Build self-awareness by recognizing your "triggers" and manage emotions well in ourselves and in relationships
  • Give and receive constructive in relationships
  • Be assertive without being aggressive
  • Maintain high workplace performance and motivation by contributing to a positive work culture

Facilitator

Nahla Kor, owner of Kor Capabilities Consulting, has 18 years experience consulting in various large organizations, including the high technology, financial services, and insurance industries.

Nahla's success stems from a deep passion for her work and a fundamental belief that people will always achieve their greatest potential when their creativity and energy is unleashed. This belief is the underpinning value in the design and delivery of her projects. Understanding the fast-paced and competitive nature of her clients' business, she takes a results-oriented approach to her work while ensuring that flexibility and creativity are not compromised.

Nahla has a Bachelor of Commerce Degree from McGill University and a Certificate in Training and Development from Ryerson Polytechnic University. She is also instructor-certified in several workshops including change management, emotional intelligence, interpersonal skills, conflict resolution, negotiation skills and presentation skills. 

 

Upcoming Workshop Date:

Monday, February 2, 2015 (9 am to 4 pm): Waterloo Campus

Thursday, February 5, 2015 (9 am to 4 pm): Brantford Campus

To register for workshops, please click here.