Ontario’s first accessibility standard, the Customer Service Standard, came into effect on January 1, 2008.

The standard includes what businesses and other organizations in Ontario, including universities, must do to provide their goods and services in ways that are accessible to people with disabilities.

The legal requirements of the accessibility standards for customer service are set out in two Ontario Regulations under the Accessibility for Ontarians with Disabilities Act, 2005. Ontario Regulation 429/07 applies to Laurier.

Documents required by this regulation (including our customer service policy) are available through this website. Any additional documents required by this standard are available upon request by contacting accessibility@wlu.ca.

Customer Service Standard Training

The University is required to train everyone who interacts with the public on its behalf in accessible customer service. For more information on upcoming AODA training sessions please contact the AODA Officer at accessibility@wlu.ca.

Customer Service Standard Policy

As required by the Customer Service Standard, the University created policy 8.10, the Customer Service Policy Statement: Providing Goods & Services to People with Disabilities.