Dr. Kevin Hendricks
Professor of Operations Management
Phone: 519.884.0710 ext.3970
Office Location: P3020
Office Hours: By appointment only
BS (Cornell University), MS (Cornell University), PhD (Cornell University)
Kevin B. Hendricks received his Ph.D. in Operations Management from Cornell University in 1990. He is currently a Professor of Operations and Information Technology in the School of Business and Economics at Wilfrid Laurier University. Previously, Professor Hendricks was a member of the faculty at the Richard Ivey School of Business at the University of Western Ontario, the Georgia Institute of Technology, and the College of William and Mary and was a visiting professor at Cornell University. His current areas of interest include supply chain management, manufacturing planning and control systems, information technology, software development, and empirical research on the impact of manufacturing strategy decisions such as capacity expansion, product development, and total quality management on firm performance. He has published papers in top academic journals including Management Science, Operations Research, the Journal of Operations Management, IIE Transactions, and POMS; and his work has been cited by over 50 practioner publications including BusinessWeek, Purchasing, The International Herald Tribune, The Economist, and CIO Magazine.
Hendricks, K. B., Hora, M., Menor, L., & Wiedman, C. (2012). Adoption of the Balanced Scorecard: A Contingency Variable Analysis. Canadian Journal of Administrative Sciences, 29(2):124-138.
Hendricks, K. B., & Singhal, V. R. (2009). Demand-supply mismatch and stock market reaction: Evidence from excess inventory announcements. Manufacturing and Service Operations Management, 11(3):509-524.
Hendricks, K. B., & Singhal, V. R. (2009). The Effect of Operational Slack, Diversification, and Vertical Relatednesson The Stock Market Reaction to Supply Chain Disruptions. Journal of Operations Management, 27:233-246.